Refund policy

Return & Refund Policy

We hope you’re happy with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods, provided they are in their original, unopened, unused and undamaged condition.

To refund your purchase, please contact us with your order number at support@ateliervesper.com.

Please provide us with your full name and order number. We will provide you with a return number to mention for our returns department. We ask you to return your product(s) to:

Teen Spirit B.V.

Atelier Vesper Returns
Kolenbranderstraat 28
2984 AT Ridderkerk
The Netherlands

On receipt of the returned goods we will refund the purchase price. We will not refund the return costs unless the goods are faulty or have been incorrectly supplied.

We are happy to offer a full refund or exchange, within 14 days of receipt via bank transfer or PayPal transfer, for any items with which you are not entirely satisfied.
Refunds are processed within 10 business days.

Our customers responsible for the arrival of the return shipment at our address. We therefore recommend using a service with track and trace option to track your return shipment. If returned products are not received, no refund will be given or replacement will be arranged.

Payment Methods

We accept the following payment methods on this website: iDeal, Mastercard, Visa, American Express and Trustly, Sepa Direct Debits, Giropay and Finnish E-Banking, and PayPal.